Value Partnership Brief
Your platform investment
is ready to perform.
We'll prove it.
Lululemon has built a meaningful ServiceNow foundation across ITSM, HRSD, and SPM. The gap is not the platform — it's the bridge between deployment and measurable business value. That's precisely what ServiceNow and Deloitte, together, are built to close.
Current Footprint
ITSM · HRSD · SPM
Three enterprise products live — significant platform breadth with unrealized depth
Value Opportunity
20–25%
Estimated cost takeout available through optimized adoption, automation, and integration
Decision Horizon
6 Months
Renewal window — an opportunity to reset the value narrative before commercial conversations begin
The Challenge
A Platform Built — Not Yet Fully Realized
Lululemon's ServiceNow environment was largely self-implemented with a rotating set of subcontractors. The result is a platform that works but hasn't been configured, integrated, or adopted to its full potential. Without a structured value realization practice, metrics are distrusted, executive confidence is low, and the ROI story remains untold. Our initial hypothesis: a 20–25% cost efficiency opportunity sits within the existing footprint — in automation gaps, manual process workarounds, underutilized AI capabilities, and fragmented HRSD and SPM workflows. The business case simply hasn't been built yet. That's where we begin.
Why ServiceNow × Deloitte
ServiceNow
Platform Without Limits
The Now Platform has capabilities Lululemon hasn't yet activated. ServiceNow brings the product depth, AI roadmap, and technical architecture to unlock what's already been paid for.
- Now Assist (GenAI) across ITSM, HRSD, and SPM
- Advanced automation & workflow orchestration
- Trusted platform benchmarks and peer comparisons
- Direct product team access and roadmap alignment
Deloitte
Transformation at Enterprise Scale
Deloitte brings certified ServiceNow expertise, deep retail and consumer sector knowledge, and the organizational change management capability to make adoption stick.
- Retail & consumer industry benchmarks and patterns
- CFO-ready business case construction
- Change management and adoption acceleration
- Independent, trusted value realization assessment
Combined Advantage
The 1+1=3 Proposition
No other partnership combines platform-native intelligence with enterprise transformation depth at this scale. The result is faster time-to-value and a defensible ROI narrative.
- Joint Value Realization Framework — metrics that executives trust
- Integrated AMS model: platform + business outcomes
- Co-investment in Lululemon's success — shared risk model available
- Single accountability — not a subcontractor patchwork
Why Not a Different Path
Trusted, independent value assessment
✓Built-in — not conflicted
Platform-agnostic, limited depth
ServiceNow product roadmap alignment
✓Direct partner access
Third-party interpretation
Retail / consumer industry benchmarks
✓Deloitte sector depth
Generalist methodology
CFO-ready ROI narrative
✓Finance-grade business case
IT-framed, not finance-ready
Single-throat-to-choke accountability
✓Joint delivery model
Fragmented sub-contracting risk
GenAI / Now Assist activation
✓Certified & co-developed
Capability gap risk
Proposed Next Step
Value Realization Sprint: 4 Weeks to a Trusted Business Case
We propose a rapid, structured Value Realization Assessment — a joint ServiceNow + Deloitte engagement designed to quantify what's already available, build a CFO-ready ROI narrative, and establish the foundation for a high-confidence renewal and expansion conversation. This is not another implementation project. It's a diagnostic with a deliverable that changes the conversation.
WEEK 01–02
Platform Diagnostic & Adoption Baseline
Assess current utilization, automation coverage, and adoption gaps across ITSM, HRSD, and SPM against industry benchmarks.
WEEK 03
Value Quantification & Opportunity Mapping
Translate findings into a CFO-ready model. Quantify the 20–25% cost takeout hypothesis. Identify quick wins vs. strategic plays.
WEEK 04
Executive Readout & Roadmap
Present findings to CIO, CFO, and CHRO. Deliver a prioritized value roadmap and a renewal-aligned investment case.